Raya leads the local market in offering first-class turnkey networking services aimed exclusively at carrier grade networks. We provide professional telecom services on a broad range of products including:
- Switching
- Transmission
- Data
- Wireless
Services provided include site preparation, survey and documentation, hardware installation, software commissioning, integration, testing, as well as network support during and after warranty period. Moreover, we provide project management and logistical support in order to provide our customers with a complete services portfolio.
Complete project life cycle services
Installation
Installation services cover different stages.
Raised floor:
1. Floor preparation, drilling, anchoring and squaring.
2. Raised floor marking and cut. Equipment delivery:
1. Planning for delivery.
2. Delivery, unpacking and on site inventory.
3. Equipment hoisting. Equipment Installation:
1. Moving, positioning lineup and securing of equipments.
2. Equipment leveling and frame anchoring and bridging if applicable.
3. Fiber/Common cable through installation, ducting and labeling.
4. Grounding and wall/ceiling cable ducting.
5. DC power cabling includes lugging and crimping. Commissioning and Network Integration
1. Power and cabling verification.
2. Power up of the equipment.
3. HW Diagnostics and testing.
4. System loading and patching.
5. Database implementation and testing. Project Management
We work as your partner to build cross-functional teams that have the right blend of technical and business knowledge , ensuring that your project meets your expectations. Whether your project requires planning, implementation or operational expertise, Raya Networks Services provides:
- Qualified project managers with a variety of backgrounds.
- Project managers with the experience of managing complex multi- functional projects.
- Guaranteed turn-around time to ensure your projects remain on time and on budget.
OEM
Raya Networks Services is currently providing material sourcing, installation, commissioning services for both installation material and OEM equipment for several Telecom projects. Warehousing and delivering to sites is also provided in some projects.
Logistics
Logistics is taking overall responsibility of adequately using the available resources to achieve optimum results. This includes order processing, whereby logistics insure full control of the ordering cycle inclusive of shipping , clearance and warehousing . It also assumes responsibility for purchase order processing and follow-up. In summary, it provides an adequate logistical solution for the entire operation as follows:
- Order processing
- Shipping
- Clearance
- Warehousing and warehouse management
- Documentation control
- Price management
- Invoicing and collection control.
Support
A-First Line Maintenance (FLM):
The intent of FLM is to provide resolution of customer network issues and routine maintenance of equipment, where attendance at customer site is required. We provide access to a regional field maintenance force 24 hours a day, 365 days a year, staffed by suitably qualified support engineers. These field technicians have the ability to locally interrogate equipments, diagnose faults and replace hardware as required. Our deliverables for this service is divided into two categories
Corrective maintenance: Attendance at customer site in order to conduct fault diagnosis and resolution. Deliverables here include unit replacement, local diagnostics and configurations and end–to end testing.
Preventative maintenance: Attendance at customer site in order to carry put routine maintenance such as:
1-Maintenance of environmental factors: temperature, dust levels, hygrometry etc.
2-Replacement of system filters
3-Checking terminals, modems and line drivers
4-Controlling the spare parts and fuses.
B-Customer Network Support (CNS):
The purpose of the CNS function is to provide second line technical support to the customer. This involves direct customer contact with the aim of defining technical issues & providing end-to-end ownership of resolution.
Our team liaises with the customer on a daily basis & also convenes formal meeting as and when required. Engineers normally provide remote support via dial up access and visits customers to provide technical support when required in emergency situations. The customer is also provided resources continuously until problem resolution.
Customer raises trouble tickets via a single point of contact (SPOC), which passes to the CNS dispatcher where they assign it to specific engineers who will be responsible for the issue until resolution. This engineer & the team will make all reasonable efforts to investigate & resolve this problem. |
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